Return, Replacement & Refund Policy

Here’s a refined and professional version of the Return, Replacement, Refund & Warranty Policy for Signac Pens, incorporating all necessary details and additional standard points:

Return, Replacement & Refund Policy – Signac Pens

At Signac Pens Private Limited, we are committed to delivering high-quality writing instruments and ensuring complete satisfaction for every customer. If you are not entirely satisfied with your purchase, our return, replacement, and refund policies are here to support a smooth resolution.

Return & Replacement Policy

If you receive a damaged, defective, or incorrect item, you may request a replacement within 7 days of delivery. To be eligible for replacement:

  • The item must be unused, in its original condition, and with all packaging intact

  • You must contact us at [support@signacpens.com] within 7 days, with your order number and clear photos of the product and packaging as received

Once your request is submitted, our support team will evaluate it and respond within 24–48 business hours. Each claim is assessed individually to ensure a fair resolution.

We reserve the right to approve or deny replacement requests based on inspection of the submitted evidence.

Refund Policy

Refunds are only issued under the following conditions:

  • A replacement is not available

  • The product qualifies under our return guidelines

Once the returned product is received and inspected at our warehouse, your refund will be initiated within 24–48 business hours. It may take 2–7 business days for the refunded amount to reflect in your original payment method, depending on your bank or payment provider.

General Conditions for Return or Replacement

  • The product must not be personalized or engraved

  • Custom orders are not eligible for return or replacement

  • Products damaged due to customer mishandling will not qualify for refund or exchange

  • Return shipping costs are borne by the customer, unless the error is on our part

Warranty Policy

All Signac Pens products come with a 30-day limited warranty covering manufacturing defects only.

This warranty does not cover:

  • Damages caused by misuse, accidents, or unauthorized repairs

  • Wear and tear from regular usage

  • Personal loss of components like pen refills or packaging

To make a warranty claim, please contact us at [support@signacpens.com] with your order number, photos of the product, and a detailed description of the issue.

Contact Us

For return, refund, or warranty-related queries:

Email: support@signacpens.com
Address: SIGNAC INTERNATIONAL
Gala No. 3, 2nd Floor, Bldg. No. 2, Gate No. 3, Jagat Sadguru Ind.
Premises Co-Op. Soc. Ltd., Vishweshwar Nagar, Off. Aarey Road, Goregaon (E), Mumbai - 400063.

We strive to make your Signac Pens experience premium, secure, and worry-free. Thank you for choosing us.